FREE Shipping within Australia ✈️🚢🚚

Shipping Policy

We offer FREE shipping on all orders within Australia.

Order Processing

  • We ship from Australia, from one of our warehouses located in Dandenong, VIC and Salisbury, QLD. 
  • We process orders within 1-3 business days (excluding weekend and holidays). Pre-ordered items and items out of stock are processed within 1-3 business days of arrival of stock.
  • Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
  • If you need any assistance with your order, please contact us immediately at customerservice@zaino.com.au. We will not be able to make changes to your order after it has been shipped.
  • Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding a shipping fee) and ask that you re-submit your order. 

Standard Shipping Times

Please allow 1 to 4 weeks for delivery within Australia. 

The time it may take for your purchased product to reach you, may vary depending on where you live and the current location of our inventory in our distribution network. 

Shipping delays

Please note (1) due to current high demand and workplace social distancing requirements our distribution centres are taking slightly longer to send orders than usual. We value the health and safety of our employees and we appreciate your understanding.

Please note (2) your order may be subject to delays outside of our control as a result of customs clearances, holiday periods or governmental regulations such as state lockdowns or inter-state borders closure. Despite the restrictions, all orders will be processed and delivered as quick as possible.