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Return Policy

Yes, we are extremely confident that you will love your Zaino. However if you do not find our product suitable for you we do offer a 30-day return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact our customer service team at customerservice@zaino.com.au with your name and order number as well the reason why you would like to return your Zaino. If your return is accepted, we’ll send you instructions on how and where to send your package.

If your return item arrives without the original packaging, or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like consumable goods (such as leather notebook) and custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it, contact our customer service team as described above.

Once we received the item and our inspection team approved the return, you will receive an email with your credit for a new purchase.

Shipping for returned items
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a tracking shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. If your returned parcel is damaged or lost during the transit, no refund will be issued.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.